About Company

The telecommunications provider is a leading provider of communication solutions in the Caribbean region. The company offers a wide range of services, including mobile and fixed-line phone services, broadband internet, and television services. With a commitment to providing reliable and high-quality services, the company has become a trusted name in the telecommunications industry in the Caribbean.

The company's mobile phone service offers customers a range of affordable plans that include unlimited talk, text, and data. Its fixed-line phone services include features such as voicemail, call waiting, and caller ID, making it an ideal choice for both residential and business customers. The company's broadband internet services offer high-speed internet connectivity, with plans that cater to both home and business users.

In addition to its communication services, the company also offers a range of television services, including cable and satellite TV. Its television packages include a variety of local and international channels, catering to a diverse range of viewing preferences.

The company is committed to investing in the latest technology and infrastructure to provide its customers with the best possible experience. Its network of cell towers and fiber-optic cables ensures reliable and fast connectivity, even in remote areas. Its customer service team is also dedicated to providing excellent support to customers, with a focus on resolving issues quickly and efficiently.

Overall, the telecommunications provider has established itself as a leading provider of communication solutions in the Caribbean, offering reliable and high-quality services to both residential and business customers. Its commitment to investing in technology and infrastructure ensures that it remains at the forefront of the industry, providing customers with the best possible experience.

Objectives/purpose of the job:

As the Operations Head, you will lead the day-to-day operations, driving efficiency, productivity, and quality. Your role is pivotal in achieving operational excellence by implementing best practices and fostering a culture of continuous improvement. The ideal candidate will demonstrate strategic thinking, effective leadership, and the ability to align operational strategies with the company's overall objectives.

Role and Responsibilities:

Operational Strategy:

• Develop and implement comprehensive strategies for enhanced efficiency and effectiveness.
• Collaborate with senior management to align operational goals with the company's strategic objectives.

Process Improvement:

• Identify opportunities for process optimization, implementing improvements to boost productivity and reduce costs.
• Lead cross-functional teams in adopting lean methodologies and best practices.

Team Leadership:

• Build and lead a high-performing operations team, offering guidance, mentorship, and development opportunities.
• Foster a positive, collaborative work environment that encourages innovation and accountability.

Quality Management:

• Establish and monitor key performance indicators (KPIs) to ensure quality standards are met or exceeded.
• Implement quality control measures for continuous improvement in product/service delivery.

Resource Management:

• Optimize resource allocation and utilization for maximum efficiency and productivity.
• Collaborate with other departments to ensure seamless coordination and communication.

Vendor Management:

• Develop and maintain strong relationships with key vendors and suppliers.
• Negotiate contracts and agreements to secure favorable terms and conditions.

Compliance and Risk Management:

• Ensure compliance with relevant regulations and standards.
• Identify and mitigate operational risks to protect the company's interests.

Required experience and qualification:

• Proven experience in a senior operations management role, preferably in the Retail industry.
• Strong understanding of operational processes and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Results-oriented with a focus on continuous improvement.

Skills

Strategic Thinking Leadership Operational Strategy Process Optimization Cross-functional Collaboration Lean Methodologies Team Leadership Mentoring and Development Positive Work Environment Cultivation Quality Management Key Performance Indicator Monitoring Resource Allocation and Utilization Vendor Relationship Management Contract Negotiation Compliance Management Risk Identification and Mitigation Retail Industry Knowledge Operational Processes Understanding Excellent Communication Skills Analytical Thinking Data-driven Decision Making Results-oriented Mindset Continuous Improvement Focus.

Other Requirements

NA