About Company

The company is a global provider of operations management and analytics services, with a focus on helping businesses optimize their processes and improve performance. It offers a range of industry-specific solutions, including finance and accounting, healthcare, insurance, analytics, and technology services. The company's solutions are powered by advanced analytics, automation, and digital technologies to drive efficiencies and enhance customer experience. In 2021, the company generated over $3 billion in revenue, and its workforce comprises over 40,000 skilled professionals across multiple locations worldwide. The company is committed to fostering a culture of innovation and collaboration to deliver value for its clients and employees alike.

Objectives/purpose of the job:

This role will oversee the efficient operations of Training and Transition (OJT) functions, encompassing the management of a team of trainers and a Transition Lead. Responsibilities extend to collaborating with operations teams to enhance performance in payment integrity projects. Additionally, the role involves crafting training content and knowledge base articles.

Role and Responsibilities:

• Collaborate with operations teams to identify training needs and develop programs for performance enhancement.
• Execute effective new hire training programs to maximize throughput and performance during transitions.
• Conduct training needs analysis and identify areas for improvement.
• Maintain up-to-date training content for effective new hire training.
• Perform performance management of trainers and transition leads through routine audits and feedback.
• Conduct train-the-trainer sessions for skill and knowledge enhancement.
• Develop training calendars for resource optimization.
• Ensure seamless handover of new hires to production floor.
• Maintain training and transition operations documents and data.
• Generate periodic reports on training and quality performance.
• Strategize with management on training and transition functions.
• Manage new hire employees during training and transition phases.
• Collaborate with operations, workforce, and recruitment teams for manpower planning.
• Assist in creating compliance policies.
• Foster a quality-oriented culture through innovative communications and training programs.
• Establish and maintain process baselines, flows, and conduct gap analyses.

Required experience and qualification:

Essential Criteria:

• Bachelor's degree in nursing, physiotherapy, homeopathic medicine and surgery, or science.
• Minimum of 18 years' experience in US healthcare services.
• Leadership experience (minimum 5 years) in training and transition (OJT).
• Minimum 2 years' experience in denial management, charge posting, billing, and AR calling.
• Certification from AAPC or AHIMA.
• Profound coding and clinical knowledge.

Desirable Criteria:

• Payer auditing experience.
• Exceptional communication and presentation skills.
• Analytical acumen.
• Experience in new process transition or leading pilot teams.
• Strong interpersonal and leadership skills.
• Proven track record of results orientation.
• Motivational and team-oriented.
• Six Sigma certification (at least Green Belt).

Skills

Solid management skills including deadline management task prioritization issue identification and risk management

Other Requirements

NA