The Chief Experience Officer is a person who will help you to expand your business. A Chief Experience Officer (CXO) plays a crucial role in Business Growth and Customer relations.
Shrofile an Executive search firm, focusing on a CXO executive search, recruitment & headhunting hiring for professional companies.
We expertise in Executive Search, Leadership Consulting, Board Management, Interim Management, Manpower Optimisation and Retained Searches.
We assist in the recruitment of high impact CXO candidates for Start-Up, Scale-Up, SME & Larger Enterprises in Technology.
Shrofile helped and helping organizations to find their most critical resources those are VP Level People, Executive Search and The Board Level Appointments.
Because the C-suite jobs are so important to any organisation, we take our time and exercise prudence in selecting you. The procedures we use to assist you in hiring hotshots risk-free and without fuss are as follows:
Our approach is to have a detailed conversation with clients to understand all the details of the mandate.
Our recruitment process involves mapping, hunting, internal databases, social media, and the internet in order to identify the right candidates.
The candidates we provide to our clients are specifically matched to the requirements set by the client, ensuring that their skills and experience are 100% aligned with their needs.
We schedule the interviews with the selected candidates for the upcoming 10 to 12 working hours. The interviews are sharp and productive because the candidates have senior roles and are familiar with your business.
Once you have found the ideal candidate for your specifications, we assist you throughout the full recruiting process. Our team manages all correspondence and documentation. We continue to offer support services even after the hiring process is through.
The Chief Experience Officer (CXO) serves as the catalyst for the overall customer experience within the company, influencing customer acquisition and retention. CXOs bear the responsibility of ensuring seamless cross-departmental collaboration to deliver optimal customer experiences. They also formulate strategies to enhance the overall business situation.
A Chief Experience Officer, known as a CXO, is responsible for monitoring and enhancing customer experiences across various touchpoints, including websites, platforms, devices, divisions, and external stakeholders. The CXO plays a pivotal role in optimizing outcomes from both potential and existing customer interactions for the company.
The key responsibilities of a CXO encompass overseeing the entire customer journey, from the initiation on any device or platform to the completion of transactions, receipt of products/solutions, and post-sales support.
The CXO is tasked with proactively and positively managing customer experiences. This includes attracting customer interactions, enhancing responsiveness, identifying and improving the customer journey path and lifecycle management, and devising strategies to boost customer loyalty and retention.
Hiring a CXO involves a multifaceted process that requires careful planning and execution. To streamline the CXO hiring process and set the groundwork for a successful integration, it is advisable to seek guidance from experienced C-Level executive search consultants specialized in CXO recruitment.
Their expertise can enhance the efficiency of the hiring process, ultimately facilitating the selection of the most suitable candidate for the CXO role.
Seek advice from Shrofile's C-Level recruitment team. The agency's CXO headhunters and executive search consultants specialize in providing high-quality assistance, ensuring a superior selection of CXO candidates.
As an entrepreneur, I was so obsessed with product and marketing that I had scant time to think of the most important resource in any organisation - its people. My engagement with Neha Lal, and her team at Shrofile, in 2021 has resulted in a complete transformation in the way I think - In our people and HR processes, and in the culture of our company. Neha gives a project 150%. She goes that extra mile, even after the engagement is over, to ensure that the change she intended to bring about is enduring. Her biggest differentiator is that she tailor makes her solutions to address the different needs and gaps in each company’s journey. Her approach is highly personalised, very creative, passionate and extremely thorough. She has engineered a profound transformation in our company - the results of which are already apparent just 6 months after her engagement ended. I met Neha as a consultant, but now she is a friend, mentor and true supporter of our brand. Thank you Neha and Team Shrofile!
"We have been using Shrofile for overseas hiring. Shrofile has enabled us to screen candidates located across 10 countries and share their video interviews with evaluators / interviewers based in UK and India. We are dealing with multiple time zones and geographies. Shrofile asynchronous video interviewing platform has made it super easy for us. Candidates can respond when they want from any location; we can review them at our own convenience. The platform works seamlessly. It's self serve and the interface is simple and intuitive.
" STL used Shrofile's video profiling tool for our campus connect program and it helped us drastically reduce time, cost and efforts to screen students via traditional ways. We set up a few questions for candidates to respond & the candidates were able to respond to them through short videos. During the entire process there were no logistical challenges, no travel involved, no synchronisation of calendars. Each candidate got a fair chance and we got a very good gauge of their personality and communication. Since the pre-determined questions were same to all, the interviewer panel could track relative performance and compare making it more consistent and have same playing field across. Shrofile can change the way we hire today!"
"We used Shrofile at Shopclues for our internship hiring. We had a flood of applications and it was difficult for us to scan through so many profiles. We approached Shrofile for enabling the hiring process through their video interviewing platform. We got very good feedback from the candidates about their experience with Shrofile. We were able to swiftly shortlist and close the open positions. We could customise the questions and evaluate each candidate. The platform is completely self serve and easy to use. Shrofile also helped us position the process of interviews as innovative one and created the much needed buzz.
"Being in the recruitment industry for more than 20+ years, I have seen many innovations. I believe Video is the future. Shrofile is a platform I endorse for asynchronous video interviews, personality gauge of candidates and candidate engagement. Using Shrofile, the world of hospitality can go beyond a resume to understand the personality of individuals and gauge fitment. "
I love the platform! It really helped me show-off my personality to companies. The topics on the app enabled me to talk about my experiences in a structured way. The video recording process is simple as it allows camera shy people, like me, to talk about themselves. Can't think of any other platform which would enable me to showcase my soft skills in such a cool manner.
Honestly, I did not expect an Indian startup to build something of this sort. It's a brilliant app and allows me to showcase those aspects of my personality which I've never been able to. The video making process is also fun, keep up the good work guys.
Shrofile has given me a way to express who I really am. Video monologues project the personality of every individual and enables the viewer to experience the magic of one's personality. Creating videos and introspecting is something I look forward to everyday!