About Company

The company is a global provider of operations management and analytics services, with a focus on helping businesses optimize their processes and improve performance. It offers a range of industry-specific solutions, including finance and accounting, healthcare, insurance, analytics, and technology services. The company's solutions are powered by advanced analytics, automation, and digital technologies to drive efficiencies and enhance customer experience. In 2021, the company generated over $3 billion in revenue, and its workforce comprises over 40,000 skilled professionals across multiple locations worldwide. The company is committed to fostering a culture of innovation and collaboration to deliver value for its clients and employees alike.

Objectives/purpose of the job:

• Lead initiatives for developing domain capabilities.


• Engage with leadership to define domain capability development strategy, generate buy-in, rally internal and external stakeholders towards building the right domain capabilities.


• Define domain skills and capabilities required across various audience segments.


• Own needs assessment, design and development, sourcing of learning partners, deployment, and measurement of learning and talent programs for domain capabilities.


• Manage the change program to institutionalize domain capabilities, targeting differentiated needs across various audience segments.


• Identify, source, and deploy tools, systems, and resources needed by the company for ongoing development of domain capabilities.


• Plan and deploy domain capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome.


• Manage domain Community of Practice to promote ongoing learning by leveraging the network for best practices, new idea generation and vetting, sharing of relevant templates/case studies/documents, and spark relevant discussions and point-of-view.


• Curate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track.


• Drive domain thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders.

Role and Responsibilities:

Primary Internal Interactions:

• Employees, for designing and developing training solutions.
• Managers and leaders, for identifying training needs and follow-up.
• CD Team, for up-skilling and certification of trainers.
• Supervisor, for reporting performance, escalation handling, clarifying concerns, seeking feedback and support, settling unresolved issues, monthly performance evaluation, updating training curriculum, trainer certification, ongoing audits, and feedback.

Primary External Interactions:

• Business/Clients, for seeking feedback and incorporating it into training modules, as needed.
• Institute partners of CD for managing and running programs.
• Vendors, for any material/service availed.

Required experience and qualification:

• Speed, agility, and initiative.
• Quality and accuracy of deliverables.
• Efficiency and effectiveness (result-orientation).
• Training delivery and certification of trainers.
• Adherence to internal standards.
• Adherence to timelines.
• Interaction with clients/customers at an appropriate level to ensure high levels of client satisfaction.

Skills

leadership Own needs assessment design and development sourcing of learning partners deployment

Other Requirements

NA