About Company

The company is a leading provider of solar energy solutions, specializing in the development and manufacturing of microinverters and monitoring platforms. The company's microinverters are known for their high efficiency, reliability, and flexibility, offering a significant improvement over traditional string inverters. This technology enables the conversion of solar energy into usable electricity with minimal power loss, even in conditions such as shading or soiling.

In addition to its microinverters, the company also offers a cloud-based monitoring and management platform that allows users to monitor the performance of their solar energy systems in real-time. This platform provides data on energy production, energy consumption, and system health, which can be used to optimize the performance of the system and identify any issues that may arise.

The company has also been at the forefront of energy storage solutions, with the integration of batteries into their solar energy systems. This allows for the storage of excess energy produced by the system for use during periods of low sunlight or high energy demand, increasing the overall efficiency and cost-effectiveness of the system.

With a commitment to sustainability and innovation, the company has established itself as a leading provider of solar energy solutions. Its technology has been embraced by individuals and businesses alike, providing a practical and environmentally-conscious choice for energy production.

Objectives/purpose of the job:

We are seeking a Field Sales Coordinator to manage customer appointments and support requests. This role includes scheduling technician visits, coordinating with field teams, addressing customer inquiries via phone, email, or chat, updating activities in CRM systems, and assisting with troubleshooting, warranty claims, and product activations. Candidates should be flexible to work night shifts and weekends and must maintain professional communication at all times.

Role and Responsibilities:

• Handle outbound calls to schedule technician appointments at customer locations.
• Coordinate with field service technicians to organize and confirm site visits.
• Respond to incoming emails, chats, and phone calls from customers as assigned.
• Perform remote troubleshooting and assist with technical or administrative tasks.
• Process and manage warranty claims and product activation requests.
• Maintain accurate records and case documentation in CRM/helpdesk systems.
• Adhere to established support protocols and communication guidelines.
• Stay up to date with training on company products and industry standards.
• Represent the company professionally across all communication channels.
• Follow all company policies, procedures, and conduct expectations.
• Assist with additional duties as needed.

Required experience and qualification:

• Willingness to work night shifts, weekends, and holidays as needed.
• Strong communication and coordination skills.
• Basic understanding of CRM/helpdesk tools and remote troubleshooting.
• Customer service mindset with attention to detail and task ownership.
• Ability to work independently and as part of a collaborative team.

Skills

Customer service Communication skills CRM software Remote troubleshooting Technical support Appointment scheduling Email handling Chat support Call handling Team coordination Documentation Problem-solving Time management Attention to detail Product knowledge Multitasking Flexibility to work shifts Warranty processing Pre-sales support.

Other Requirements

NA