About Company

Renowned fashion designer company known for its trend-setting designs and exceptional craftsmanship. With a focus on style, innovation, and customer satisfaction, we offer a wide range of fashion collections for men and women, including haute couture, ready-to-wear, bridal wear, and accessories. Our unique designs, attention to detail, and commitment to quality have positioned us as a trusted brand in the fashion industry. We are dedicated to pushing boundaries, embracing sustainability, and inspiring individuals to express their unique style through our collections.

Objectives/purpose of the job:

The Store Manager is responsible for overseeing the day-to-day operations of a retail store, ensuring excellent customer service, meeting sales targets, managing team performance, and maintaining brand and operational standards. This role requires strong leadership, operational acumen, and a good understanding of retail dynamics and brand alignment.

Role and Responsibilities:

1. Sales & Business Development

• Achieve and exceed store sales targets and key performance indicators (KPIs).
• Analyze sales trends and develop strategies for business growth.
• Maximize store profitability through effective merchandising, inventory control, and team productivity.

2. Customer Experience

• Ensure a consistently exceptional in-store customer experience.
• Handle customer complaints and escalations professionally.
• Maintain a welcoming, brand-aligned store environment.

3. Team Management

• Hire, train, and mentor store staff.
• Manage rosters, leave planning, and staff performance appraisals.
• Motivate the team to meet individual and store-level goals.

4. Store Operations

• Oversee visual merchandising, store cleanliness, and compliance with brand guidelines.
• Manage inventory, replenishment, stock movement, and shrinkage control.
• Ensure adherence to standard operating procedures (SOPs).

5. Reporting & Compliance

• Prepare and maintain daily, weekly, and monthly sales and inventory reports.
• Ensure compliance with policies, health and safety norms, and audit standards.

Required experience and qualification:

• Graduate in any discipline (Certification in Retail Management preferred).
• Minimum 8 years of experience in retail, with at least 2 years in a managerial role.
• Strong leadership, team management, and communication skills.
• Customer-centric mindset with a passion for retail excellence.
• Proficiency in MS Office and Point-of-Sale (POS) systems.
• Willingness to work in shifts, on weekends, and during holidays as required.

Skills

Retail operations Team leadership Sales strategy Customer service Staff training Visual merchandising Inventory management Stock replenishment Shrinkage control POS systems MS Office proficiency Shift scheduling Performance evaluation Conflict resolution Revenue growth KPI tracking Store hygiene standards Compliance management Report generation Communication skills Problem-solving Time management Multitasking Brand alignment.

Other Requirements

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