The FNA Transition role is pivotal in leading transitions across EXL's global footprint. This position ensures successful transitions while enhancing the capabilities of the transitions function.
Hi Sakshi, With reference to our conversation, sharing below job description for Manager/Senior Manager – Transitions. ALT Recruit job codes are opened for as below Budget – 17 – 24 LPA Location – Noida / Pune Hybrid mode of work EXL/SM/1356838 – P&C insurance experience in transition EXL/SM/1356857 - P&C insurance experience in transition EXL/SM/1343845 – L&A insurance experience in transition Basic Function The incumbent will be responsible for leading Transitions anywhere from across the EXL global footprint. The candidate should have an in depth knowledge of Transitions. The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. Essential Functions Will execute transition of processes with end to end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead client engagements, ensuring consistent service delivery Business development in select accounts Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes Skills: Technical Skills
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical Process Specific Skills
Project management skills Soft Skills (Minimum)
Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution Education Requirements
Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred) Work Experience Requirements
10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage Hi Sakshi, With reference to our conversation, sharing below job description for Manager/Senior Manager – Transitions. ALT Recruit job codes are opened for as below Budget – 17 – 24 LPA Location – Noida / Pune Hybrid mode of work EXL/SM/1356838 – P&C insurance experience in transition EXL/SM/1356857 - P&C insurance experience in transition EXL/SM/1343845 – L&A insurance experience in transition Basic Function The incumbent will be responsible for leading Transitions anywhere from across the EXL global footprint. The candidate should have an in depth knowledge of Transitions. The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. Essential Functions Will execute transition of processes with end to end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead client engagements, ensuring consistent service delivery Business development in select accounts Primary External Interactions The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes Skills: Technical Skills
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical Process Specific Skills
Project management skills Soft Skills (Minimum)
Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution Education Requirements
Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred) Work Experience Requirements
10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage
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